Privacy Policy

1. Introduction and Scope

IT Chickprofi ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform services, visit our website, or interact with our company.

This policy applies to all users of our services, including game studios, developers, and individual users who access our platform. By using our services, you consent to the data practices described in this policy.

We are committed to transparency in our data practices and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

We collect various types of information to provide and improve our services. The information we collect falls into several categories:

Personal Information You Provide

• Account registration information (name, email address, company name, job title)
• Contact information (phone number, business address, billing address)
• Payment and billing information (credit card details, billing history)
• Profile information and preferences
• Communications with our support team or sales representatives
• Survey responses and feedback
• Information provided during webinars, demos, or consultations

Game Data and Analytics Information

• Game performance metrics and analytics data you choose to share
• Player behavior data (aggregated and anonymized)
• Game review and sentiment data from public sources
• Community feedback and social media mentions
• Integration data from third-party analytics platforms

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Log files and server data
• Cookies and similar tracking technologies
• Location information (based on IP address)
• Performance and error data

3. How We Use Your Information

We use the collected information for various legitimate business purposes:

Service Provision and Improvement

• Provide, maintain, and improve our analytics platform
• Process and analyze game data to generate insights
• Customize and personalize your user experience
• Develop new features and services
• Ensure platform security and prevent fraud

Communication and Support

• Respond to your inquiries and provide customer support
• Send service-related notifications and updates
• Provide technical support and troubleshooting
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback

Business Operations

• Process payments and manage billing
• Comply with legal obligations and regulations
• Protect our rights and prevent misuse of our services
• Conduct business analysis and reporting
• Manage partnerships and integrations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers and Partners

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users. These providers are contractually obligated to protect your information and use it only for the specified purposes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

• Comply with legal processes or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of IT Chickprofi, our users, or others
• Investigate potential violations of our policies
• Prevent fraud or other illegal activities

Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or business purposes.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• Industry-standard encryption for data in transit and at rest
• Secure server infrastructure with regular security updates
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Intrusion detection and monitoring systems
• Secure backup and disaster recovery procedures

Administrative Safeguards

• Strict access controls and employee authorization procedures
• Regular security training for all personnel
• Confidentiality agreements with employees and contractors
• Incident response and breach notification procedures
• Regular review and update of security policies

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account information: Retained while your account is active and for 3 years after account closure
• Game analytics data: Retained for the duration of your service agreement plus 2 years
• Payment information: Retained for 7 years for tax and accounting purposes
• Support communications: Retained for 5 years for quality assurance
• Marketing data: Retained until you opt out or for 3 years of inactivity
• Log files: Retained for 12 months for security and troubleshooting purposes

Data Deletion

When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods. You may request deletion of your personal information, subject to certain legal and contractual obligations.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

• Right to access your personal information we hold
• Right to receive a copy of your data in a portable format
• Right to information about how your data is processed

Correction and Updates

• Right to correct inaccurate personal information
• Right to update incomplete information
• Right to request completion of missing data

Deletion and Restriction

• Right to request deletion of your personal information
• Right to restrict processing in certain circumstances
• Right to object to processing based on legitimate interests

Marketing and Communications

• Right to opt out of marketing communications
• Right to withdraw consent for data processing
• Right to object to direct marketing

To exercise these rights, please contact us at contact@itchickprofi.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent protection levels
• Binding Corporate Rules for intra-group transfers
• Certification schemes and codes of conduct
• Explicit consent where required by law

We regularly review and update our transfer mechanisms to ensure continued compliance with evolving international data protection requirements.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of our services.

10. Third-Party Services and Links

Our platform may integrate with or contain links to third-party services, websites, or applications. This Privacy Policy does not apply to these third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

11. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:

• Email notification to your registered email address
• Prominent notice on our website and platform
• In-app notifications for significant changes
• Direct communication for substantial policy modifications

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Contact

• Email: contact@itchickprofi.com
• Phone: +32-479628530
• Address: Steenvoordestraat 53, 9302 Aalst, Belgium

Data Protection Inquiries

For specific privacy-related inquiries or to exercise your data protection rights, you may also contact our Data Protection Officer at contact@itchickprofi.com.

Supervisory Authority

If you are located in the European Union and have concerns about our data processing practices, you have the right to lodge a complaint with your local data protection authority.